Our Commitment to Our Donors
Rappahannock United Way will take every precaution to ensure every transaction made to www.rappahannockunitedway.org is safe and secure.
Donor Satisfaction Guarantee
Rappahannock United Way operates under the highest ethical standards. We promote voluntary giving. If you feel you were coerced into making a contribution, please contact our office for a confidential refund at 540.373.0041 ext. 312.
Who services the Rappahannock United Way website?
Story Collaborative – Story Collaborative develops our websites and related apps, and assists us with analyzing content and traffic.
Authorize.net – Authorize.Net is a payment gateway service provider allowing merchants to accept credit card and electronic check payments through their Web site and over an IP connection. More information is available at www.authorize.net.
Constant Contact – RUW uses Constant Contact for surveys, event registration, and email registration. More information is available at www.constantcontact.com
Mobile Cause – RUW communications with donors and supporters who choose to opt in to text messages. Visit www.mobilecause.com for more information.
Andar – RUW uses Andar, a customer relationship management system, to provide aggregate donation information to funded organizations and, for some campaigns, to collect pledge information.
How do I know that a transaction with Rappahannock United Way is safe?
If a user chooses to process their donation via www.rappahannockunitedway.org with a Debit/Credit card, the user is automatically redirected to https://www.authorize.net The "s" in the url https signifies that the activity is conducted over a Secure Sockets Layer (SSL) which means all data from uway.org to sagepayments.net is encrypted and indecipherable to anyone but Sage Payment Solutions. SSL is the industry standard, and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so it can't be read as the information travels over the Internet. Credit/debit card information stays with Authorize.net and is not sent back to or maintained by Rappahannock United Way and does not reside at www.rappahannockunitedway.org or its server. Demographic data collected during the credit card payment process is transferred to Rappahannock United Way.
What if I don't want to use my credit card?
Simply call us at 540-373-0041 ext. 312 and we can take your pledge over the phone and discuss payment options. Donations by check can also be mailed directly to Rappahannock United Way, 3310 Shannon Park Drive, Fredericksburg, VA 22408.
What information does Rappahannock United Way collect? How do they use it?
-When you donate, our credit card processing system needs to know your name, e-mail address, mailing address, credit card number, the card's expiration date and the security code on the back of the card. This allows us to verify and process your credit card and fulfill your pledge.
-When you pledge, we need your name, e-mail address, company and mailing address.
-When you Join Our Email List, we need only your e-mail address and zip code.
-When you opt-in to a mobile giving or mobile information campaign, we need your cell phone number and name.
-We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Rappahannock United Way programs or services, and special events we think you'll find valuable. At any time, you can opt-out of such communications.
How does Rappahannock United Way protect customer information?
When you make a pledge, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
Will Rappahannock United Way disclose the information it collects to outside parties?
In summary we're committed to protecting your privacy. We do not sell, trade, or rent your personal information to others.
Who can I contact if I have further questions?
Finance Department, 540-373-0041 ext. 312